- Industry: Insurance
Independent Research Firm lists West Monroe’s mobile claims application as one way for insurance companies to engage with customers
Chicago, Illinois- October 4, 2012 - West Monroe Partners, a North American business and technology consultancy, today announced that its mobile claims application was featured in the September 2012 Forrester Research, Inc., Ellen Carney report, “The Future of Insurance is Mobile.”
In the report, Carney notes that “mobile is changing the nature of engagement throughout the customer life cycle [for both agents and customers].” Vital to customer retention and loyalty is engaging with customers in a timely fashion via mobile devices. Carney highlights West Monroe’s mobile claims application as an engagement tool for insurance companies. West Monroe’s mobile application for the homeowners market includes a hail claim function that ties a live hail map feed to support the severity of the damage being claimed, while offering helpful reminders to the homeowner that they’re obligated to protect their property from further damage and linking to local contractors.
“Mobile and portal solutions for driving both customer and agent retention and satisfaction are increasing dramatically to match growing expectations from both sides,” says Cindy De Armond, director of West Monroe’s insurance practice. “Both customers and agents alike want easy access to information as quickly as possible. Real-time claims data not only allows insurers to provide immediate services to clients, but also provides insurers live claim data feeds to better predict the potential loss for that client.”
West Monroe’s mobile claims application was built using an Agile development methodology and works with all mobile platforms including iOS (iPhone, iPad), Android, Windows Phone 7 and more. It can be fully integrated with internal systems.
A full copy of “The Future of Insurance is Mobile” can be accessed on Forrester’s website (subscription required).
About West Monroe Partners
West Monroe Partners is a North American business and technology consulting firm focused on guiding organizations through projects that fundamentally transform their business. With the experience to create the most ambitious visions as well as the skills to implement the smallest details of our client’s most critical projects, West Monroe Partners is a proven provider of growth and efficiency to large enterprises, as well as more nimble middle-market organizations. Our more than 350 consulting professionals drive better business results by harnessing our collective experience across a range of industries, serving clients out of offices across the US and Canada.