- Service: Customer Experience
In their latest report evaluating CRM service providers, Gartner has named BearingPoint as a "visionary". Gartner also cites BearingPoint’s network partners ABeam and West Monroe Partners in this study.
Eric Falque, Partner at BearingPoint and Customer Management lead said:
“We believe this industry recognition demonstrates the leadership of BearingPoint, ABeam and West Monroe Partners in delivering innovative solutions to our clients in the customer relation management and digital strategies.”
“Our clients select BearingPoint for its business acumen and industry expertise, illustrated by our ratio of business consulting compared to technology consulting, which is the highest in the industry.”
BearingPoint has demonstrated at many occasions it is a thought leader in the customer management and digital strategy space. Most recently, "Addressing customer paradoxes in the Digital World" was a feature in the first BearingPoint Institute Report while "Who will be the winners in the mobile payments battle?" was published in the second Report. The BearingPoint Institute Reports are also available as an iPad app.
“Digital media and channels are changing customer preferences and, in turn, enterprise relationships with customers, presenting both opportunities for new entrants and challenges for established companies,” said Mazen Ghalayini, leader of West Monroe’s CRM practice. “As a network, we are focused on helping our clients innovate with respect to CRM strategies and implementation in order to respond to changing customer preferences.”
- Gartner ; 2012 Magic Quadrant for CRM Service Providers, Worldwide ; Patrick Sullivan and Ed Thompson - Link to the report on Gartner.com, subscription required (ID: G00238208) [LINK: http://bit.ly/CRMscesMQ]
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
- The BearingPoint Institute Reports: www.bearingpoint.com/en-uk/7-5205/bearingpoint-institute/ or as iPad app https://bitly.com/BEIapp.
About West Monroe Partners
West Monroe Partners is a North American, business and technology consulting firm focused on guiding organizations through projects that fundamentally transform their business. With the experience to create the most ambitious visions as well as the skills to implement the smallest details of our client’s most critical projects, West Monroe Partners is a proven provider of growth and efficiency to large enterprises, as well as more nimble middle-market organizations. Our more than 350 consulting professionals drive better business results by harnessing our collective experience across a range of industries, serving clients out of offices across the US and Canada. For more information, visit our website at www.westmonroepartners.com.
Director of Marketing
Tel. +1 (312) 980.9423
BearingPoint delivers business consulting with management and technology capabilities. As an independent firm with European roots and global reach BearingPoint serves leading companies and public sector organisations world-wide to align and optimise processes, IT and operating models with business strategy. Driven by a strong entrepreneurial mindset and desire to create long-term partnerships, BearingPoint’s consultants are committed to delivering excellence and value to their clients. The firm’s approach to working with clients is highly collaborative and designed to improve business performance, from strategy through to execution. BearingPoint currently employs 3,500 people in 15 countries.
Tel. +49 89 540338029
About ABeam Consulting Ltd.
ABeam Consulting provides business transformation services that create strategic advantage, improve business processes, leverage technology innovation, and enhance organizational performance for leading multinational and domestic companies worldwide. ABeam partners with clients to diagnose and solve their real challenges with solutions that combine industry and operational best practices with technical expertise. Pragmatic approaches ensure that clients gain measurable value more quickly. Headquartered in Tokyo, ABeam’s 4,000 professionals serve 700 clients in 21 countries. For more information, visit www.abeam.com