- Industry: Healthcare
West Monroe Partners, a North American business and technology consulting firm, was recently named as a finalist by the Association of Management Consulting Firms (AMCF) for their 2012 Awards, honoring excellence in consulting.
This year, West Monroe’s Healthcare Payer Practice has been nominated in the Technology Transformation category for their work at DentaQuest, LLC. DentaQuest, a client of the firm for over four years, administers dental benefit programs for more than 15 million members in 24 states plus the District of Columbia, making it one of the largest dental benefits companies in the United States. West Monroe led DentaQuest through this large, complex transformation initiative, including the design, development, validation, and then implementation of a new claims administrative platform. This platform serves as a comprehensive end to end solution for DentaQuest, including provider management, claim intake and processing, reporting, analytics, web portal, provider and member outreach, and seamless integration with financial applications. By completing this program DentaQuest now enjoys a single administrative platform, improved operational portability and efficiencies, increased member and provider self-service capabilities, and is positioned for future growth and acquisitions.
According to Will Hinde, head of West Monroe’s Payer Practice, “the work we’ve done at DentaQuest has not only been transformational for their organization, but for our firm as well. In addition to the deep technical and industry expertise required for a project of this magnitude, we’ve learned that true transformation comes from the ability to partner with our clients, crafting solutions that align with their business strategies and objectives, and building a relationship that can stand the test of time. We hope that our relationship with DentaQuest continues far into the future.”
The winners of the 2012 AMCF Awards will be honored at gala in New York City on March 2, 2012. To learn more about this organization and the awards process, please visit their website at www.amcf.org.
About West Monroe Partners’ Payer Practice
West Monroe Partners’ dedicated Payer practice has the necessary insight and deep industry knowledge to advance payer organization objectives. Our hands-on experience combined with an inherent disposition for driving change will help payer organizations prepare for and implement systemic, process, and organizational changes to increase staff productivity and reduce IT spend, consolidate claims platforms to simplify operations and allow flexibility for growth, improve fidelity of benefits information across the enterprise to eliminate manual touches of data and increase claim payment precision, and drive growth by improving overall customer experience and satisfaction.
About West Monroe Partners
West Monroe Partners is a North American, full-service business and technology consulting firm focused on guiding organizations through projects that fundamentally transform their business. With the experience to create the most ambitious visions as well as the skills to implement the smallest details of our client’s most critical projects, West Monroe Partners is a proven provider of growth and efficiency to large enterprises, as well as more nimble middle-market organizations. Our more than 300 consulting professionals drive better business results by harnessing our collective experience across a range of industries, serving clients out of offices across the US and Canada.