- Service: Customer Experience
Fletcher has nearly 20 years of management consulting experience, guiding organizations through successful transformations. Most recently, she was vice president and a member of the Digital Transformation leadership team of Hitachi Consulting, as well as the firm’s Seattle office leader.
Fletcher, based in Seattle, has assumed responsibility for the local Customer Experience practice from Kyle Hutchins, who now leads West Monroe’s Digital solutions. Fletcher will also be a member of the Seattle leadership team. Her experience spans an array of customer-centric solutions, including designing and introducing customer loyalty programs, developing digital platforms for customers and partners, improving market effectiveness, and optimizing digital customer experience.
“Amy Fletcher brings an outstanding reputation in the Seattle business marketplace and a proven track record for helping companies navigate complex change to enhance customer experience and accelerate their digital business strategies,” said Brian Paulen, managing director and leader of West Monroe’s Seattle office. “Her experience and leadership will be invaluable as we continue to grow our team and client base in Seattle.”
Fletcher possesses extensive expertise in areas such as customer experience strategy; user experience interface design; product management; business process improvement; and customer relationship management.
“Guiding companies to compete successfully in today’s increasingly digital, customer-centric marketplace requires both strong business acumen and deep technical expertise – an uncommon blend of skills that Amy Fletcher has honed over her career,” said Mazen Ghalayini, senior director and leader of West Monroe’s Customer Experience practice. “She understands how to put human-centered design thinking at the core of strategic client solutions to engage customers and drive top-line revenue.”
Fletcher’s professional experience includes consulting roles at Arthur Andersen and KPMG prior to her experience at Hitachi Consulting.
“I am thrilled to be joining West Monroe and to be a part of the culture and community of the Seattle office,” Fletcher said. “West Monroe has built distinctive capabilities around customer experience, and I am eager to contribute to the continued success of the practice, both locally and nationally.”
About West Monroe Partners
West Monroe is a national business and technology consulting firm that partners with dynamic organizations to reimagine, build, and operate their businesses at peak performance. Our team of more than 950 professionals is comprised of an uncommon blend of business consultants and deep technologists. This unique combination of expertise enables us to design, develop, implement, and run strategic business and technology solutions that yield a dramatic commercial impact on our clients’ profitability and performance. For more information, visit www.wmp.com.