- By: Nathan Ulery
Understanding the Unified Communications, Telephony, and Collaboration Paradigm
Unified Communications bridges the gap between voice, data, and mobile networks. Technology platforms such as instant messaging (IM), presence, voicemail, VoIP, web/audio/video conferencing, and mobility are integrated to increase productivity and streamline the end-user experience. Before plunging head first into a UC venture, firms need to understand the evolving generational attitude and the potential organizational shift that is generated by introducing new technology.