Delivery efficiency and flexibility to meet demands plays a critical role in shaping restaurants’ loyalty and decision making when sourcing food products.
Restaurants have long had many choices when selecting potential food suppliers. Now, with the expansion of retail grocery delivery services, foodservice distributors are challenged to become even better at meeting restaurants’ expectations for quality, price, reliability, and customer service.
In a recent survey completed for West Monroe, restaurant operators were questioned about the aspects of their foodservice distribution relationships that impact satisfaction and buying decisions. Several themes emerged from these discussions—top among them was the need for providers to focus on delivery efficiency and flexibility to meet shifting demands.

Read this paper to learn: 

  • Important criteria that restaurants consider when selecting foodservice distributors
  • How market factors can affect delivery efficiency and flexibility required to meet varied demands
  • How distributors can take action to improve their capabilities in these two critical area