- By: Gordana Radmilovic Kaumil Dalal
- Service: Technology Customer Experience Digital Product & Transformation
Millennials comprise a growing percentage of the workforce—to which they bring expectations very different than the generations before them. One of those expectations is that they will be able to leverage the same modern digital capabilities that shape their personal lives to perform work and establish meaningful connections with and within their organizations. These expectations, along with other factors, are driving the evolution of a digital workplace.
"Many organizations struggle with transforming their workplace to attract, engage, and retain millennial workers."
This article reviews research about millennials’ expectations, discusses evolution of the workplace from physical space to interconnected digital space, and outlines three practical steps for initiating and accelerating the digital workplace journey: understanding employees, building a thoughtful digital workplace strategy, and jump-starting the journey through development or revitalization of the company intranet that makes information more accessible.
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