Insurance carriers are being forced to put the customer experience at the center of their business strategy.
In a fast-changing and increasingly competitive insurance marketplace, carriers are forced to put the customer experience at the center of their business strategy in order to improve customer retention and position themselves for success. So where do you start? A good first step is to assess where you stand today as an organization. Awareness of current status and implications will allow you to articulate a clear approach to improving your customers' experience.