As a front line supervisor in today’s warehouse environment, disciplining underperforming associates is a fact of life and necessary to ensure all associates are meeting expectations. However, there is a right and a wrong way to discipline underperforming associates. Unfortunately, many supervisors choose the wrong path. Instead of looking at discipline as a chance to coach an associate, most look at it as something that can only be done negatively. This problem seems especially common in operations that have implemented engineered labor standards.
How coaching and training can be more effective than disciplining when it comes to running a distribution center with high efficiency and morale