- Service: Operations Excellence
As a front line supervisor in today’s warehouse environment, disciplining underperforming associates is a fact of life and necessary to ensure all associates are meeting expectations. However, there is a right and a wrong way to discipline underperforming associates. Unfortunately, many supervisors choose the wrong path. Instead of looking at discipline as a chance to coach an associate, most look at it as something that can only be done negatively. This problem seems especially common in operations that have implemented engineered labor standards.