- Service: Customer Experience
This guide focuses on CRM process support, including sales, service, marketing, and dashboards. In it, we explore the most widely adopted functions and features that make Salesforce and Dynamics stand out as leaders in the industry, as well as the honest limitations of both platforms. No tool can do it all, so this white paper is geared towards helping you understand which CRM system is the best fit for your business.
Our guide is the second of three. To read the first version, click here.