- Service: Customer Experience
Given the focus and investment in cloud CRM products, all organizations should consider a cloud-based CRM over on-premise unless they have a clear reason not to (e.g. regulatory constraints). Despite improvements to Microsoft’s online offering, Salesforce, with its cloud-first, cloud-only strategy, has been the leader in Gartner’s quadrant for CRM for eight years running, with the most mature feature set. Organizations which wish to gain an edge, and particularly those which have the desire to truly evolve, improve, and innovate, should consider adopting Salesforce as their CRM platform.