Designing organizations to serve people – employees and customers – creates a virtuous cycle that’s great for both. To win the battle for customers, firms need to treat employees as valuable assets, engage them in a higher purpose, optimize their experience and enable them with digital tools to serve customers better.
Brian Andrews, Sr. CX Principal at Medallia and Paul Hagen, Head of CX Strategy & Innovation at West Monroe discuss the employee experience during this webinar. Tune in below!
Key takeaways will include:
- The CX impact tapping into the most important asset: employees
- Why engaging and empowering employees with real-time, relevant VOE drives better business performance
- The common pitfalls companies encounter and how to avoid them
- Best practices for getting started and advancing employee engagement