- By: Michael Hughes
- Service: Operations Excellence Digital Product & Transformation Customer Experience
- Industry: Financial Services
With the hot talent market persisting, the need to attract and retain employees remains a priority for executives at organizations large and small.
Discover PULSE partnered with West Monroe to optimize internal processes through CRM technology and streamline the change management process to improve both employee and customer experience. Listen to both organizations discuss how they were able to put employees at the center of this digital transformation to engage and enable Discover PULSE’s internal talent.