Customer expectations are changing fast, while customer-related data is pouring in at an unprecedented rate and volume.
How can you contextualize and analyze all this customer data in real-time to meet increasingly demanding customer expectations?

Join Mike Rowland, Director and National Practice Leader for CX Strategy, and Kartavya Jain, Product Marketing Manager at DataStax, for an in-depth conversation about how customer experience frameworks, driven by design thinking, can help enterprises:

  • Understand their customers and their needs
  • Define their strategy for real-time CX
  • Create value from contextual and instant insights

By using real-time data effectively, you can win the battle for customers and drive business value.