Join Mike Rowland, Director and National Practice Leader for CX Strategy, and Kartavya Jain, Product Marketing Manager at DataStax, for an in-depth conversation about how customer experience frameworks, driven by design thinking, can help enterprises:
- Understand their customers and their needs
- Define their strategy for real-time CX
- Create value from contextual and instant insights
By using real-time data effectively, you can win the battle for customers and drive business value.