- Service: Operations Excellence
Understanding where to start
While we can’t predict the economy, history tells us that growth will slow sooner or later. When downturns occur, executives typically turn their attention to operations. In a recent West Monroe survey, 70 percent of executives said that if a recession were to hit tomorrow, they will refocus on operational efficiency. Many will encounter challenges on the road to doing so:
- Finding areas most ripe for improvement
- Trying to do too much, too quickly
- Addressing symptoms rather than root causes of low productivity
Do you know how to begin and where to target?
Diagnose, deliver, then sustain
Nearly every company has at least some opportunity to improve productivity. We understand how to get to the root of productivity issues and get your organization on the path to correcting them.
Our effective, three-phase approach to productivity improvement is built on our uncommon blend of industry, business consulting, and technology acumen—an approach designed to deliver on your unique productivity imperative.
Our approach focuses on achieving real, bottom-line results within 60-90 days of diagnosis, while building a foundation for sustainable transformation.
We use proven measurement, benchmarking, rapid data analysis, and other techniques to quickly identify productivity issues. From this insight, we help you identify and prioritize opportunities specific to your business and value drivers.
We work with you to deliver on identified opportunities through targeted initiatives to:
- Optimize processes
- Redesign work
- Automate through robotic process automation
- Develop key capabilities
- Pilot and practice "new ways of working"
- Measure and track progress
Enable and sustain impact.
Here, we focus on areas such as improving manager effectiveness, measuring and managing employee engagement, aligning your organization structure and accountabilities, and delivering new technology that can help optimize and sustain productivity.
Bottom-line impact in as few as 60 to 90 days
With an approach that targets and takes action on the right productivity opportunities, we help you boost the bottom line by:
- Lowering costs
- Increasing workforce capacity
- Improving customer service ratings, satisfaction, and loyalty
- Engaging employees and lowering turnover
- Reducing waste, rework, and cycle time
- Operating with greater reliability
More importantly, we can help you accelerate the impact—with benefits that can begin in as few as 60 to 90 days of diagnosis.