The retail banking industry is experiencing the same disruption felt across financial services from new competitors, consolidation, newconsumer expectations, to fluctuating regulatory demands.
Retail banks are increasingly facing these issues head on through initiatives aimed at increasing and improving revenue creation, customer retention, employee satisfaction, workforce optimization, and multi-channel delivery.
- How would your employees and customers define the organizations brand and how is that promise consistently demonstrated?
- How would you describe the organizations alignment of controllable resources such as people, process, structure and technology to enable delivery of the offerings?
- What are the critical imperatives that must be realized to achieve the organizations short term, mid-term and long range strategic plans?
- What are the key enablers and obstacles to achieving the critical imperatives and how would they be prioritized?
A physical and digital delivery model
West Monroe Partners Retail Banking practice specializes in physical and digital delivery model optimization. We follow a client-centric, highly collaborative approach that combines our deep banking experience, robust industry knowledge and proprietary data-driven methodology. This results in a fact-based foundation for making high quality decisions and an optimal environment for success.
Physical/Digital Network Optimization
Applying evolving customer preferences to our data-driven methodology and conducting rigorous, fact-based analyses in order to understand how to optimize customer experiences through the physical and digital channels.
- Our proven methodology results in high confidence related to the extrapolation of outcomes from our analysis across your branch franchise
- Our data driven approach supports a transparent decision-making process for the identification of branch optimization opportunities and recommendations
- Our collaborative approach utilizes a proven consensus driven framework that involves our clients and ensures buy-in and commitment
- Our implementation know-how helps us create practical and implementable solutions where potential roadblocks and risks are identified and mitigated prior to implementation
- Our Employee & Customer Change Management expertise recognizes the importance of behavior change management and collaboration