Understand the “size of the prize” for retail operations workforce productivity improvement.
Our Workforce Optimization Productivity Blueprint establishes a road map to help retailers target and realize improved productivity - reducing costs while driving sales.

A sound starting point

To unlock the productivity you need to remain competitive in today’s environment of rapidly changing workforce, increasing customer demands and proliferating technologies, you first need to know where you stand today:

  • Do you have a labor management system and methodology in place to make informed decisions on labor targets, scheduling practices, and ROI targets?
  • Do your employees understand expectations, productivity targets, and how to prioritize tasks?
  • Does your customer service strategy align with your operating practices?
  • Are you wasting valuable employee time producing items you don’t need and sorting through back stock? Are you carrying excess inventory or reducing margin by marking down merchandise?
  • Do you have a plan to drive top line sales by reducing out of stocks? Do you understand your current state of out of stocks?
  • Do you have staff to support new promotional plans, product offerings or services?

Calculating productivity

We use a proven and accurate approach to determine current and potential productivity levels by measuring and modeling three key areas that drive productivity. We call this a “PUMP” assessment.

What we find is that only 6.5 of every 10 hours that a retail associate works is productive time. Spread across the entire organization, that is a significant drag on output potential. Our productivity index benchmark allows us to calculate the “size of the prize” and plot a practical course for improvement, allowing you to unlock significant value residing within your current operations.

Here’s how it works

We examine the critical, labor intensive activities within your organization using a combination of observations, surveys, interviews, and other relevant data. Typically, it will cover an array of tasks and situations to ensure a representative sampling of activities and capabilities including:
  • An index of organizational productivity
  • Performance management including supervisor effectiveness, current management challenges, and tools utilized
  • Workflow and assessment of standard operating procedures and other documented instructions
  • Process, methods, and metrics used to evaluate operational performance
  • Models for workforce planning, scheduling opportunities, cross utilization of employees between departments, and succession planning
  • Identification of customer service gaps vs. expectations
  • Identification of top line sales improvement opportunity through out of stock assessment

The output: Your productivity blueprint

Our PUMP assessment provides a clear understanding of where you stand today—and much more:

  • A productivity blueprint that quantifies your opportunity to maximize the effectiveness of your store staff while driving top line sales and customer satisfaction
  • Recommendations for improving store leadership (management) effectiveness
  • Identification of other leakages of productivity (ineffective meetings, decision velocity, clarity in roles and responsibilities)
  • A road map for closing productivity gaps 
  • Customer experience recommendations
  • Recommended performance metrics and targets
  • An idea log with quick wins

The best part: we can deliver a Productivity Blueprint quickly— typically in six weeks or less—so you can begin your path to unlocking productivity. For most of our retail clients, that means double-digit improvements in efficiency and operating cost and increased sales.

Value unlocked from engineering through execution

To move from engineering through execution, your workforce needs the right conditions to succeed. We work with you to identify opportunities to optimize labor and reduce complexity while enhancing customer experience by looking at areas such as:

  • Work methods and standard processes
  • Technology and systems support
  • Front-line and management effectiveness
  • Operational excellence
  • Project execution
  • Continuous improvement
  • Environment, including including safety and risk mitigation
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