West Monroe can help transform your demand-side management portfolio, making better use of your data, reducing administrative costs, improving customer service, and enabling new business opportunities.
Utility Demand Side Management (DSM) Programs must evolve to meet new challenges
The design and management of DSM programs will have to change to control implementation costs and meet savings targets. With new regulations coming into effect, utilities struggle to reduce delivery costs for existing programs, while simultaneously preparing for a more dynamic, data-driven, and customer-centric DSM portfolio.
Mature DSM portfolios require new ways to maintain program participation and achieve savings goals, while they are increasingly being asked to address distribution system constraints and support increased penetration of DER and renewables. These changes necessitate improvements in operational efficiency, cross-program collaboration and integration, targeted and data-driven marketing, and expansion of emerging technology programs. Markets with high DER penetration or changing regulation are especially suited to reviewing their DSM strategy.