The ability to converge the vision and mission of utility operations with desired outcomes is rapidly gaining importance as a management issue among utility leaders.
As indicated in the October 2018 McKinsey Global Survey on Digital Transformations, the success rates for guiding and sustaining the necessary change in digital strategy require people to change the way they perform work for the Energy & Utility sector fall between 4 and 11 percent.
To realize the desired model of creating the Digital Utility of the Future, internal business partners must rethink their engagement model and decide how they can work together to implement large technology initiatives that translate strategic vision into reality.

Building Capabilities for the Digital Utility of the Future 

Business Relationship Management (BRM) can serve as a means to remove the barriers leading to success by placing the desired outcomes of business strategy at the center of everyone’s attention.

When realized as a discipline, BRM helps to remove the barriers between teams by shifting focus onto the business capabilities that are necessary to fulfill the vision and mission of the business strategy. BRM defines a business capability as the expression of capacity, materials and expertise to deliver core functions, executed by business processes.

Digital Strategies Begin with a Business Capability Roadmap 

The Business Capability Roadmapping technique is an effective method in which an enterprise can combine resources, competencies, information, processes, and their IT environments (e.g. the capabilities) to achieve their strategy by delivering value to their customers.

  • 50% of attendees at the 2017 Gartner Enterprise Architecture Summit confirmed their use of the business capability roadmap technique when shaping a strategic response to Customer demand
  • Gartner is reporting that the technique is used by 25-50% of Business Relationship Managers and Enterprise Architect professionals
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