Health systems increasingly face pressure to leverage technology to meet clinical and financial goals
Health systems are realizing that the future of care delivery is not exclusive to clinical care, but the entire patient experience. Due to the rising influence of digital health solutions, the entrance of consumerism into healthcare, and the increasing physician supply and demand gap, the need for health systems to become truly digital enterprises has never been more apparent. Digital health systems of the future will be challenged to create seamless, predictable patient experiences that drive quality improvement and the enterprise’s financial, clinical, and engagement outcomes.
New challenges to an aging infrastructure
Like the rest of the healthcare industry, health systems are confronting the need to rapidly evolve and are increasingly assessing their technology needs against broader needs of opening up patient access, improving the experience, increasing provider engagement, improving outcomes, and managing technology debt. Our clients generally assess their needs using the following:
- Is technology a benefit or burden to patients and providers?
- Does your system have a clearly defined technology vision and corresponding roadmap?
- How nimble is your organization? Are you able to quickly adapt to shifting technology needs?
- How effective is your organization at working with end-users to identify and deliver high value technology projects?
When assessing the path to digital transformation, most organizations struggle to pinpoint where to start and how to “turn the corner” on becoming a truly digital enterprise.
A holistic three phased approach to digital transformation
To truly turn the corner on becoming a digital health system, organizations are faced with the need to move beyond clinical care to create connectivity with other key players in a patient’s health journey, accelerate value-based care models, and leverage data-driven insights for managing their patient populations.
Anchored by their technology, West Monroe organizes digital transformation around three key capabilities a digital health system must possess: accessibility, integrated processes and data, and data-driven insights.
To help health systems define how they become a digital organization, West Monroe utilizes a three-phase approach to assess and create an actionable path toward transformation.
1. Current State Assessment
- Perform market assessment including competitive landscape
- Interview internal and external stakeholders
- Assess technology inventory and ability to scale
- Identify risks in technology governance
- Assess technology system ownership structure and identify skills gaps
2. Develop Target Operating Model
Conduct workshops with key stakeholder groups to determine wants and needs of stakeholder groups.
- Does technology enable digital requirements?
- Where should solutions be more tightly integrated?
- What is redundant? Missing?
Tech Org and Governance
- Require restructuring?
- Explore outsourcing/insourcing opportunities
- Hiring needs
- Governance process
3. Develop Roadmap
- Cleanse existing project portfolio (upcoming, and in-flight)
- Consolidate in-flight projects with identified opportunities
- Define project scope and prioritize based on funding
Transforming into a digital health system starts with your technology
Becoming a digital organization is daunting for all heath systems. With intense driving forces and the need to demonstrate both clinical and financial results, most systems struggle with how to turn the corner. At West Monroe, we help health systems develop an actionable path to becoming digital, anchored by enabling technology.