This is CX, Episode 49: 7 mindsets to revive your voice of the customer program

Specifically, they share how leaders of VoC programs can shift their mindsets to help revive, or reignite, their programs if they find themselves stuck in a "rut." 

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Each episode includes a discussion on a key CX topic, while also highlighting tools that CX practitioners can use, and how CX helps address key challenges our clients are facing.