Mike and Paul sit down with leaders of Sparkfund, Emily Rasowsky and Angela Ferrante, to discuss how they transformed their CX capabilities.

In this episdoe, Mike and Paul are joined by Angela Ferrante and Emily Rasowsky, CX leaders from the company Sparkfund, a subscription-based provider of building energy systems for businesses. We discuss how and why Sparkfund built a CX discipline, the challenges they've faced in executing on this vision, the relationship between a CX Leader and CX Executive Sponsor, and some key lessons learned for other CX leaders.


 

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Each episode includes a discussion on a key CX topic, while also highlighting tools that CX practitioners can use, and how CX helps address key challenges our clients are facing.

Your hosts:

  • Michael Manfredo, Senior Principal, Customer Experience
  • Paul Hagen, Senior Principal, Customer Experience
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