The importance of organizations showing their thankfulness for both customers and employees.
In this special holiday-themed episode, Paul and Mike discuss the importance of organizations showing their thankfulness for customers (i.e. no customers = no business) and the different ways and times this is done by CX leaders, from highlighting customer success to gamification. They also highlight the importance of organizations thanking their employees, as they drive key experiences for customers.


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Each episode includes a discussion on a key CX topic, while also highlighting tools that CX practitioners can use, and how CX helps address key challenges our clients are facing.

Your hosts:

  • Michael Manfredo, Principal, Customer Experience
  • Paul Hagen, Senior Principal, Customer Experience
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