- By: Kevin McCarty
I am pleased to share one very exciting new development that will be a key part of our 2016 planning. We have just acquired Etherios, a consultancy specializing in delivering cloud-based customer relationship management (CRM) solutions built on the Salesforce.com platform. Etherios was a two-time winner of the Salesforce Innovator of the Year Award and a Platinum Salesforce Consulting Partner, a status which transfers to West Monroe immediately. Etherios employees in Chicago, San Francisco, and Dallas joined our CRM practice on October 26.
We continuously evaluate opportunities to grow our firm and capabilities through strategic acquisitions. This opportunity stood out as an outstanding fit in terms of capabilities, continued geographic growth, and culture. It immediately deepens our CRM and customer experience capabilities, creating a combined team of more than 125 professionals across the United States focused on conceiving and delivering transformational CRM solutions. Etherios adds outstanding technical talent and industry expertise, including a strong focus in manufacturing and distribution, numerous certifications, and the experience that comes from implementing more than 700 CRM solutions for leading organizations. The acquisition also adds two new West Monroe Partners offices in San Francisco and Dallas, bringing our US network to 10 locations and our people even closer to our clients.
We look forward to sharing more about our enhanced CRM experience and capabilities in the near future. In the meantime, you can learn more about Etherios and our acquisition here.
While we are very excited about this development, there’s much more going on in our business and environment. Our more than 80 directors recently came together for our annual planning retreat. Among other activities, we challenged ourselves to think about bold steps we can take to be a better partner to our clients, our people, and our communities.
Many of you are confronting the need for bold change just as we are—and as you plan for 2016, it’s a good time to think about ways to challenge the status quo. The articles we’ve selected for this issue of Best of the West pose a few such compelling business questions:
- Are you ready to be a truly data-driven organization? If so, your commitment needs to start with sound data governance.
- Is customer experience “to be” or “not to be” for your organization? If it is, there are some basic steps that can help set the right course.
- Should sustainable practices should be an option or be part of your “business as usual”? Find out what North American supply chain leaders are saying in our just-released study.
- Are you employing the right strategies before you begin an acquisition?
- The cloud is real, it is here, and it is transforming operations. Have you developed your strategy for embracing the cloud?
As your organization finalizes plans and budgets for 2016, we encourage you to think about what your organization can and should you do differently in this era of rapid business change and technological advancement. I hope the articles will help spur some creative thinking. Of course, we are always available and happy to offer insight or assist with strategic discussions on these or many other topics.