When I think of one word to summarize this newsletter, it is “elevate.” I recently returned from our annual directors’ retreat. This four-day off-site provided a chance for nearly 100 of our leaders to collaborate, innovate, and think differently as we plan to tackle our clients’ challenges in the year(s) ahead. It is something we’ve done since West Monroe’s earliest years and has become a key a part of the unique fabric of our firm.
There is no better place to elevate our strategic thinking than at the top of a mountain. In fact, we took a gondola up to our meeting space in Park City, Utah. It was a truly inspiring setting for some critical thinking—and we left refreshed and motivated for the year ahead.
We took some time to celebrate accomplishments, including elevating our position to number 16 on the Fortune “Great Place to Work” list—a ranking we consider to be one of the preeminent workplace awards in the market. It is a tremendous honor to be included among the companies on that list.
After celebrating, it was time to get down to business. As a leader in the consulting profession, we feel a responsibility to continually raise the bar with respect to the value we deliver. One of our key focus areas next year will be finding ways to increase the value we provide to clients every day. We want to raise the reputation of world class consulting, no small feat. In this issue, we have elevated four articles that reflect some of our professionals’ best thinking about issues and trends in your world. We hope you find these valuable as you begin thinking about your goals and priorities for 2017:
- The election season motivated members of our Mergers & Acquisitions team to engage in a good-hearted debate about the degree of difficulty between integrations versus carve-outs. Read on to see which side had the more convincing argument.
- Today’s healthcare climate presents chief information security officers (CISOs) with numerous obstacles to implementing critical projects. We discuss ideas for elevating the role of the healthcare CISO and delivering greater impact by initiating, managing, and leading cross-team collaboration.
- Listening to the “music”—the themes and issues facing our clients and the market—inspired our “five golden rules of customer experience.” Here, we outline ideas and guiding principles for how to make the most of your CX efforts.
- Technology has long been both a disruptor and a differentiator for supply chains. The artificial intelligence (AI) race is on, but it is difficult to forecast exactly where AI will take supply chains in the future. For now, it is clear supply chain managers must consider how AI can improve their operations.