Join us at CS Week for session: Customer Experience Drives Utility of the Future Strategy.
CS Week is the premier annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North America and around the world. CS Week provides learning and networking opportunities in support of the utility customer experience lifecycle: Analytics, Billing & Payments, Contact Center, Credit & Collections, Digital Customer Engagement, Field Services, and Strategies & Management.

Our customer experience experts will be presenting during session: Customer Experience Drives Utility of the Future Strategy. Can't make the session? Stop by booth #325 and connect with key industry leaders.  

Session: Customer Experience Drives Utility of the Future Strategy 

Tuesday, April 9, 2019 | 10:15 - 11:00 AM 

We are developing a future strategy that embeds customer experience at its heart. This initiative includes the development of a customer experience strategy and framework with customers, employees and leadership. Early outcomes include a customer-centric rally cry to engage employees, customer driven guiding principles, a customer lens to drive new investments, new processes and sustainable culture throughout the organization. 

Our presenters will discuss critical stakeholder interactions during the initial stages of this strategy, and key outcomes. They will also provide entertaining insights that capture some of the “aha” moments during the process. Finally, the presenter will provide a glimpse into the challenges and dynamics involved in balancing a global asset management perspective with local customer – driven strategy and results.

Presenters 

  • Hattie Winter, Manager, Customer Experience 
  • Justin Poggioli, Senior Manager, Customer Experience  

Details 

Date and Time: 

April 8-12, 2019 
Registration begins at 7:00 AM 
Session will be held on April 9, 2019 from 10:15-11:00 AM
Our stop by booth #325

Location: 

Phoenix Convention Center– North Building
100 N 3rd St
Phoenix, AZ 85004

Register below, we hope to see you there!

Register