Join West Monroe's Maureen Jesuthasan at Fusion 18 — The Real Service Management Event!

Join Senior Manager Maureen Jesuthasan at Fusion 18 session "Service Management 2.0," and overcome challenges presented when undergoing a digital transformation using the evolved service model, Service Management 2.0. 

Technology is moving out of the traditional IT data center model and into the heart of the organizational strategy. This has led to a growing recognition that traditional, IT management models do not enable the agility that is required. 

Even though Digital Transformation revolutionizes service delivery, the following challenges are often incurred in the areas of organizational structure, understanding value and cultural impacts. These challenges can be overcome by shifting the overall focus onto the Customer via the adoption of an evolved service model...Service Management 2.0.



Service Management 2.0

Date and Time: 

The session will be held from 11:30 AM - 12:30 PM 
October 2, 2018


Hyatt Regency St. Louis at the Arch
315 Chestnut St.
St. Louis, MO 63102

Register below, we hope to see you there!