An Engaging Conversation with Jeanne Bliss about the Employee Equation in Winning the Battle for Customers
West Monroe will host author and customer experience pioneer Jeanne Bliss
in a conversation about employee engagement related to her latest book “Would You Do That to Your Mother?” The Q+A, led by West Monroe’s CX expert and former Forrester principal, Paul Hagen
, will explore how CX leaders can engage employees at all levels – from executives to front lines and how engaging employees leads to experiences your mother would be proud of. We’ll cover:
- Enabling employees to do the right thing for customers
- Making it easy for customers to do business with you
- Building trust
We'll discuss best practices backed by recent West Monroe and CXPA research, and we'll give away Jeanne's latest book to all attendees.
If you are interested in attending, please RSVP. Because this is a senior-level event, attendance will be limited to the first 20 qualified responses.