Cindy Garrett, Dan Davidson, and Florence Chang will be presenting on how to create a compelling customer service strategy at the ICMI Contact Center Demo

Join West Monroe as Cindy Garrett, Dan Davidson and Florence Chang, COO of MultiCare, present "Creating a Compelling Service Strategy" at the ICMI Contact Center Demo  

Join West Monroe and MultiCare at the ICMI Contact Center Demo where we will speak on "Creating a Compelling Customer Service Strategy." In this session we will highlight how strong customer service strategies deliver positive experience for customers and employees while delivering results to your organizations' bottom line. Learn the steps and principles to creating a customer service strategy that makes this possible.

Plan to attend the session below to hear insight from our experts:

  • Session 505: Creating a Compelling Customer Service Strategy 
  • Wednesday, September 27th, 2017
  • 1:45- 2:45 pm 
  • Track: Drive Customer Success