Join West Monroe as we present 12 sessions at the IISE Annual Conference and Expo
Dan Anderson, Joel Brock, Nathan Crabel, Jared Dunlap, Brent Miller, Doug Rabeneck, Lacey Shearer and Jeremy Tancredi present on leading workforce optimization topics

Join West Monroe at one of the following sessions:

Career Benefits an Engineer Can Receive Through Non-Profit Leadership - Joel Brock
Career development can take on many shapes and forms.  Individuals looking to build their resumes and enhance their own careers can take part in many forms of learning besides their day to day job.  Whether it be advanced degrees, professional certifications, or leadership outside of the work place, workers have a choice as to how to build this extra experience.  An excellent opportunity to learn about the inner-workings of an organization can come through leadership in a non-profit organization.  This presentation will outline the author’s background with non-profit organizations, illustrate the type of roles and help needed within these organizations, and show the audience the types of experience and additional skills that can be gained through working in these roles.  Finally, this presentation will discuss the impact of utilizing a professional experience to serve the greater good and provide help to community.

IISE Young Professionals Town Hall - Jared Dunlap
Are you a soon-to-be or recent graduate, soon to become a Young Professional Industrial & Systems Engineer? Are you looking to remain involved with IISE after graduation or simply want to learn more about staying connected with other local, national, and international Industrial Engineers? The IISE Young Professionals (YP) Board of Directors would like to take this opportunity to invite you to the Young Professionals Town Hall at the 2017 IISE Annual Conference. You will be introduced to the IISE Young Professionals Board of Directors, learn about upcoming initiatives, learn about volunteering opportunities, and ask questions or express how you feel we can make more valuable to you and other Young Professional Industrial & Systems Engineers.

Utilizing IE Principles to Draft a Winning Fantasy Baseball Team - Joel Brock
Fantasy Baseball has become very popular in the United States.  Millions of people join leagues with their friends and family and compete in Fantasy Baseball each year. In the typical Fantasy Baseball league, 10-14 people play, and select real baseball players from Major League Baseball to be part of a fictional roster.  Each baseball player can only be selected once and teams are formed with a combination of batters and pitchers.  Each team collects that statistics from those selected players. Usually ten statistical categories are utilized (five batting and five pitching) and teams are ranked by the collective statistics that their drafted players accumulate in “real life.” The goal, or way to win, is to pick a team that performs the best in as many of the ten categories as possible.  One key component to doing well in Fantasy Baseball is to draft a good team. Drafting a team consists of picking real life baseball players to fill out all the necessary positions on an abbreviated baseball roster. In this study, some different resource selection methodologies will be implemented into mock Fantasy Baseball drafts. Then projected statistics will be utilized to show which methodology fared best in player selection.

LeanCX: Going Beyond Lean to Integrate Customer Experience Strategies - Dan Anderson
Operational improvement strategies, such as lean, focus on delivering value to companies through the elimination of waste.  Customer experience strategies on the other hand, focus on delivering value to customers, taking into consideration the qualitative aspects of their needs, trust, and loyalty.  While many companies have succeeded in one or both of these areas, few have strategically tackled them together, leaving many opportunities unrealized. LeanCX pairs these two powerful improvement methodologies and enables companies to prioritize investments by answering questions at the intersection of process, technology, and customer experience. Through this session you will learn about customer journey mapping and how it integrates with value stream mapping, the ways business processes should interact with the customer’s demands, and the ways root cause analysis can be used to evaluate customer behavior.   We will also explore case studies of how both retail and financial services companies have successfully deployed LeanCX solutions, characteristics that define a “good” LeanCX organization, and what initiatives today’s leaders can take back to their own businesses.

IISE Young Professionals - Mock Interviews (Speed Rounds) - Jared Dunlap
The IISE Young Professionals mock interview speed round session offers the opportunity for anyone who simply wants to brush up on their interviewing skills. During the session you’ll have the opportunity to meet one-on-one with professionals who have experience interviewing and hiring Industrial & Systems Engineers. Attendees will be able to practice interview questions, receive feedback, and have their questions answered by those making hiring decisions. This will be a no pressure environment where you can develop effective interviewing skills.

Using IE Tools to Optimize the Federal Workforce - Jared Dunlap
With nearly 4.2 million employees, the U.S. federal government is one of the largest employers in the world. Considering today’s complex and diverse staffing requirements how can a federal agency optimize their workforce? By leveraging field-tested workforce optimization principles, federal agencies and their leaders can more effectively manage employees, prepare the workforce to more efficiently perform assignments, and prepare the workplace to deliver consistent results.
The following presentation will provide insights into an organizations workforce optimization journey and highlight typical results that can be achieved through the principles of best methods, engineered labor standards, and activity-based labor planning.

Designing Retail Labor Structures to Improve Customer Experience - Nathan Crabel

A well-designed organizational structure aligns processes and people to better serve customers and to deliver organizational strategic objectives.  This case study outlines an approach to analyze all of the work being done in a retail environment and re-assign work to existing and new job roles that will improve the customer experience and align new strategic objectives. The approach includes three phases:

  1. Analyze and sort in-store operations (SOPs) into natural (organic) groups based on process differences
  2. Rank each SOP across select criteria and assign to job groups which divide further into job roles
  3. Utilize system and gather data, along with engineered labor standards, to model and test the new structure and roles
In addition to the ultimate goal of re-aligning a workforce to improve customer experience, the approach also aims to: simplify job roles and create a more flexible and cross functional workforce, gain efficiencies, and provide a means to investigate and refresh existing documentation and scheduling system settings.

Coaching & Guiding the Next Generation of IE Leaders, a Panel Discussion - Doug Rabeneck

A panel discussion on Coaching & Guiding Young Professional ISEs by Industry Leaders, from IISE’s Industry Advisory Board (IAB).  Panelists will include Doug Rabeneck (Past IISE President), Danny Faucette (Past IAB Chair), Mindy Holmes (IAB Chair-elect), Joan Wagner (Past IISE Industry V.P.), and Tarun Mohan Lal (IISE Regional V.P.).  The panelists will describe the coaching & advising they have utilized in working with younger IEs.  The panel will respond to some planned topics as well as take questions from the audience.  This popular panel discussion has been featured at several IISE Annual Conferences. Some topics may include:

  • Brief background of each panelist and focus on their coaching/advising
  • Attributes of good external Coaches
  • How external coaching differs from internal company Mentoring
  • Sample coaching topics that often come up
  • Typical boundaries of the advice given
  • Any special coaching requirements for women, minorities, & foreign born ISEs
Panel Discussion on the Careers in Consulting - Doug Rabeneck
Industrial and System Engineering curriculums prepare graduates to be successful across a wide spectrum of career opportunities.  Many consulting firms realize that ISE’s can help them deliver significant value to clients so they recruit them at at points across their careers (entry level - experienced hire). This panel will include representatives from small, medium and large consulting firms who will answer audience member questions about the unique profession of consulting.  

Introducing LeanCX: Customer Journeys Meet VSMs to Double Investment Impacts - Brent Miller
Our clients are constantly competing internally for strategic investment dollars, which leaves the organization with fractured growth. By focusing resources on only those projects that have the greatest impact on the customer and business alike, we are able to create returns on investments that are much greater than the sum of their parts. This solution won innovation awards with the CXPA in 2015/16.


  • Customer Journey Mapping – Understand the Customers’ experience as they perform actions on their own, as well as interact with the institution
  • Value Stream Mapping – uncover the value stream and processes that enable the customer experience
  • Incident / Root Cause Analysis – dig into open incidents and problem tickets both from the customer (VoC), and the business (VoB) and apply to journeys where they manifest themselves to the customer, as well as to the VSM where they originate
  • Problem Remediation and Impact Scoring Model (PRISM) – score ticket remediation efforts, future improvement opportunities, and investments against a model that allows instant pivoting and assignment based on the organizations strategic environment
The Engineer on Trial - Case Studies of Labor Arbitration - Jeremy Tancredi
When most of us chose industrial engineering as a profession, not many of us ever considered that we would one day find ourselves defending our work in arbitration. However if you are implementing engineered labor standards or making process changes that affect hourly or unionized employees, that is exactly where you may end up.  This session will walk through two separate case studies involving arbitration proceedings; one from the company’s perspective and one from the union’s.  In the first case, West Monroe Partners was hired to create engineered labor standards in a food distribution warehouse with a unionized workforce.  The steps that led to arbitration will be covered in detail from the initial implementation and employee challenges to the final arbitrator’s decision.  In the second case, WMP was enlisted by a union to audit the standards created by the company’s engineers.  For this example, we will focus on the audit steps as well as how we formulated our arbitration case.  Through the two examples, it will be shown how important the IE’s role is; not just in creation of the standards, but in management’s ability to enforce them as well.

IE Addressing Operational Inefficiencies in a No-Kill Animal Shelter - Lacey Shearer

Recently a large non-profit, no-kill animal shelter experienced an outbreak of a highly contagious disease new to the Midwest. This outbreak amplified the operational and facility inefficiencies as capacity reached an all-time high at the bank-turned-medical center. Leveraging industrial engineering our team studied the organization’s processes through various methods: lean workshops, direct observations/data collection, and targeted interviews. As a result of this assessment, recommendations were developed to streamline operations, improve staffing, and upgrade the facility layout. The purpose of this presentation is to highlight the unique qualities of this project as well as summarize the similarities and differences from traditional human healthcare. Additionally, this session will review the IE concepts used, including lean and facility planning.