- Industry: Energy & Utilities
Visit West Monroe at the premier annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North America and around the world.
Plan to attend the session below to hear insight from our team:
- Tuesday, May 23rd, 1:00-1:45PM: Contact Center Agenda
Doing More With What You Have - Improving Customer Experience Through the Contact Center
Speaker: Sulma Dalessio, Care Center Manager, PECO – Excelon
Speaker: Justin G. Poggioli, Sr. Mgr. Customer Experience, West Monroe Partners
Facilitator: Shelly Wright, Supervisor, Customer Relations Contact Center, BGE