West Monroe will host a CXPA New York chapter event with Paul Hagen leading an in-depth discussion focused on the challenges and opportunities of differentiating based on customer experience.

Most companies recognize customer experience is a key competitive strategy; however, many struggle to translate the strategy into a management approach and operating reality.

Come share with and learn from your peers on how they are delivering a powerful customer experience.

Paul Hagen, West Monroe Partners' Senior Principal; Head of Customer Experience & Innovation Strategy, will focus on:

  • Learning and exchanging ideas with executives on how they operationalize the customer experience strategy
  • Moving beyond foundational CX capabilities (e.g. VOC programs, journey maps, personas, CX metrics)
  • How a differentiated customer experience requires rethinking business architecture

Please register now with CXPA if you are interested in attending.

If you have any questions about the event, please contact Terri MacKay.