- Service: Customer Experience
Most companies recognize customer experience is a key competitive strategy; however, many struggle to translate the strategy into a management approach and operating reality.
Come share with and learn from your peers on how they are delivering a powerful customer experience.
Paul Hagen, West Monroe Partners' Senior Principal; Head of Customer Experience & Innovation Strategy, will focus on:
- Learning and exchanging ideas with executives on how they operationalize the customer experience strategy
- Moving beyond foundational CX capabilities (e.g. VOC programs, journey maps, personas, CX metrics)
- How a differentiated customer experience requires rethinking business architecture
Please register now with CXPA if you are interested in attending.
If you have any questions about the event, please contact.