Join us for EMACS – The Customer Experience Conference Oct. 12-15 in San Diego, CA. The EMACS agenda is comprised of a powerful combination of real-life experience, technical expertise and forward-thinking strategies related to improving the customer experience. EMACS welcomes over 30 speakers from utilities across the United States and Canada and includes presentations on topics including:
- Customer service management and technologies
- Marketing programs
- Energy efficiency programs
- Customer contact channel trends
- Customer satisfaction and research
- Billing and paymentc required to deliver these experiences.
Be sure to visit West Monroe Partners in the Exhibit Hall at Booth #212!