- Industry: Healthcare
West Monroe's Will Hinde and Kristin Irving to present Solving the Individual Puzzle: Empowering Transformation to a B2C Model. Also, visit West Monroe's booth at NADP Converge from September 15 - September 18!
Room: Royal Melbourne
Wednesday, September 17
10:30a – 11:45a
As the movement to a Business to Consumer (B2C) business model continues, payers still struggle to put the complex pieces of serving the individual market together. Dental insurers are experiencing challenges as their core systems were not created to service individual members; from front office processes to back office platforms transforming to a consumer based business is proving to be a difficult task management.