Banks & Credit Unions

Modernize Your Strategy
	Navigate Change Successfully

In the face of extraordinary changes in competition, channel preferences, customer expectations, and regulatory environment, banks and credit unions must find new ways to increase revenue and differentiate themselves in a crowded market.

Successful institutions have stayed ahead of a fast-moving marketplace by: shifting their operations from product-centric to customer-centric, delivering easy and personalized customer experiences; improving efficiencies and competitiveness by capitalizing on mergers and acquisitions; streamlining operations to improve speed to market; and establishing successful revenue growth strategies in areas such as non-interest income and payments.

With experience that spans large global institutions to regional and local banks and credit unions, we can help you modernize your strategy.

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FOCUS AREAS

Banking CXellence

Leveraging Sales Cloud and Service Cloud to provide faster deployments and the ability to be consistently remarkable in the eyes of customers

Business & IT Transformation

New bank channels, services, and capabilities are critical to growth and success—but reaping the benefits can require transformation at all levels of an organization. How does your bank need to evolve – strategically, operationally and technologically - to achieve future business goals?

Commercial Lending

Intense competition, rapid growth into new markets, and a shifting regulatory environment are putting pressure on institutions to increase commercial lending throughput and reduce the time to funding – at the same time they must enhance portfolio control and enhance their digital capabilities while continuing to provide the same relationship based customer experience that their customers demand. Do you have a winning formula?

Organization Effectiveness and Compliance

Retail Banking

Business Intelligence & Data Analytics

In a world without business intelligence, banks invest tremendous effort to compile and distribute data. What could your bank accomplish if it consistently could deliver the right information to the right people at the right time and in the right format?

Customer Experience

Today’s consumers have high expectations of their banking institution. Meeting those expectations and delivering a differentiated customer experience that maximizes relationship value requires making a big leap from product-centric to customer-centric operations. Does your bank deliver a truly differentiated customer experience?

Mergers & Acquisitions

Realizing potential value from a merger or acquisition requires navigating a complex set of information and challenges—and then piecing that together into a comprehensive, achievable plan that minimizes risks and targets opportunities. Does your institution have the experience and expertise necessary to deliver a successful merger or acquisition?

Payments

As emerging digital channels and shifting consumer behaviors increase complexity across the payments landscape, companies must ensure they have the right payment products, partners, and technology in place. Does your organization have the experience and the resources to achieve your payments goals?

LATEST INSIGHTS

Join West Monroe at the Mergermarket Financial Services Forum

By: Gil Mermelstein

Date: November 8, 2018 Time: 08:00 AM EST

Join Senior Managing Director Gil Mermelstein at Mergermarket's session, "LBO Shops Deploy Firepower Throughout Finserv Sector." The number of PE-led financial service acquisitions has held steady this year relative to activity going back to 2010. However, valuation jumped to almost USD 15bn among disclosed transactions, blowing past second-placed 2013, which recorded USD 10.5bn – broadly a reflection of record fundraising and dry powder deployment.

Service: Mergers & Acquisitions

Industry: Private Equity, Banks & Credit Unions

Location: New York

8 Steps to Leading Great nCino Implementations

By: Brett Mastalli

Date: August 20, 2018

By Andy Reising and Brett Mastalli

Over the past several years, we’ve seen banks increasingly focused on optimizing core business processes with improved workflows and automation solutions. nCino is a leading innovator in this space with their bank “operating system” built on the Salesforce.com platform. nCino’s product provides solutions for lending, treasury management, and retail sales and service. For banks that are still evaluating nCino, defining a strategy must be the first step in the process. When making the case for nCino, ensure your bases are covered by engaging the right stakeholders and building a clear vision of the value-add that an nCino implementation will bring the organization.

Service: Customer Experience

Industry: Banks & Credit Unions

SunTrust Bank: Redesigning Operations to Improve Customer Experience

Date: August 17, 2018

The Challenge

Untapped opportunity to boost revenue and provide a differentiated client experience

SunTrust leadership saw a significant opportunity in the treasury management business to connect processes, update to cutting edge technology, and provide a much higher quality client experience. The bank’s goal was to bring this business line to the caliber of other high-performing units at SunTrust.

Service: Customer Experience

Industry: Banks & Credit Unions