Enterprise systems
Nearly every organization relies on enterprise systems to run vital business processes. Their type of system may differ by organization—for example, a manufacturer will require enterprise resource planning software while a law firm may need a state-of-the-art document management system. But for most companies, the key challenges of selecting and implementing the right system are the same.
Enterprise systems represent a significant investment of time and dollars. With many available alternatives, the pressure is high to “get it right” the first time.
West Monroe Partners applies a thorough, business-focused approach to selecting and implementing enterprise applications -- an approach that looks carefully at your strategy, your business processes, your people, and the best practices in your industry and then defines the right technology solution for your environment.
Our approach to selecting the right enterprise system solution incorporates these steps:
- Analyze current operations and systems
- Streamline and improve key business processes
- Define system requirements based on process improvements
- Develop a system strategy, which may include enhancing your current system, consolidating multiple systems acquired over time, or adopting a new technology platform
- Identify a set of potential packaged software solutions
- Evaluate "objectively" the potential vendors
- Support your software selection decision by establishing an objective, "apples-to-apples" evaluation process
- Implement the new system, including any required customization and change management activities
- Integrate the system with existing applications to improve data integration and reporting
Most importantly, we lend an objective viewpoint. Although we work frequently with both top tier and niche (vertical or other dimension) product vendors, we remain independent throughout the analysis, requirements definition, and product evaluation process. Our sole objective is to make sure you put in place the right system to support your goals. (Please see our policy regarding vendor alliances).
Our enterprise systems solutions cover a variety of packaged software solutions—from enterprise resource planning (ERP) and material resource planning (MRP), to accounting and finance, to policy administration and claims adjudication, to document management, and more.
For manufacturing organizations, the enterprise resource planning (ERP) system manages core business processes—from procurement to accounting—and can deliver powerful benefits: efficient, streamlined processes; data shared more effectively across the organization; lower costs; and better customer relationships. But there is no such thing as a “vanilla” solution. To maximize the benefits, you will need to modify the system’s parameters to your organization’s unique requirements. This takes time, and it is where many organizations get bogged down. West Monroe Partners can help you select, and then implement, the right ERP system by focusing on the processes most critical to your operations.
Enterprise document management
For law firms, consulting firms, and many others whose primary work products are documents or forms of intellectual property, West Monroe Partners provides support for selecting and implementing an effective enterprise document management system. We work with you to analyze and streamline key workflow processes, including document creation, editing, approval, and sharing. Then, we help you evaluate potential document management systems and select and install a system that is right for your needs.
Project management and time and expense reporting
For many services industries—from legal, to marketing, to consulting—tracking time and expenses and allocating those to a project number is vital to effective project management. West Monroe Partners works with companies in a variety of industries to assess project management and time and expense tracking needs. We can help refine the processes to support accurate and timely reporting and implement the most appropriate packaged solution for your needs.
Claims software
West Monroe Partners has extensive experience helping companies establish or upgrade their systems for managing and adjudicating insurance claims—including pharmacy, health, life, and property and casualty claims. We combine deep industry knowledge with practical experience designing and streamlining claims processes and implementing the software solutions to support those processes.
Policy administration
West Monroe Partners helps both brokers and carriers in all lines of insurance design solutions that enable them to manage insurance policies across the customer lifecycle—from sales, to servicing, to renewal. We apply extensive knowledge of policy administration workflows to help companies streamline key business processes, and then work with you to select and implement the right packaged systems to support them.
Contact us for more information about enterprise solutions.
|
