Enterprise Content Management
Your organization’s intellectual capital is at the heart of your ability to deliver value to employees, customers, and other stakeholders. But the value it produces depends a lot on how you organize and present information.
West Monroe Partners has years of experience helping companies of all sizes gather, process, and use information for competitive advantage. In particular, our skills cover all key elements of effective content management:
- Business process and workflow design.
- Alignment of technology with business strategy.
- Software evaluation and selection.
- Application development and integration.
- Implementation and project management.
- Website development and marketing.
Our enterprise content management solutions include:
Enterprise content management planning
Managing intellectual capital effectively across your enterprise requires more than tools. It requires a sound strategy and, often, fundamental changes in employee behavior. With a plethora of alternatives before you, how can you be sure you are making the right choices for your organization? West Monroe Partners can work with you to assess your organization’s intellectual capital and create a comprehensive content management strategy--one designed to reflect the unique nature of your content and the right tools for your users’ needs.
Over the years, most organizations have invested heavily in systems and technologies to help them manage and control information. But as these data-intensive solutions play a larger and larger role in managing the business, employees often find themselves mired in information overload. West Monroe Partners works with content-rich organizations to design enterprise portals that provide a wide range of users -- from employees, to business partners, to customers, to suppliers -- with a single point of entry to the information they need.
We help intellectual capital-rich organizations adopt a content management and communication approach that frees authors and IT professionals to do what they do best. Many firms address content management from either a technology or a business perspective. We bring the unique ability to address it from both sides -- to help you develop your business case, make build or buy decisions, evaluate alternative products, or develop a custom system.
Document and records management
Many organizations find themselves faced with substantial costs and effort required to store, manage, and enable access to large quantities of vital documents--contracts, proposals, reports, correspondence, audio and video files, and much more. West Monroe Partners can help you design an effective document and records management solution that establishes mechanisms for classifying, storing, securing, and accessing documents and records to streamline effort and reduce costs.
Digital asset management
Digital assets--everything from presentations, to art files, to videos, to text documents, to emails--are an important part of a company’s intellectual capital. But in a technology-rich environment, many organizations find themselves becoming swamped with such files, putting a strain on servers and making it difficult for users to locate the assets they need to do their jobs. West Monroe Partners can help you design and implement an effective digital asset management strategy that organizes these important assets and, more importantly, frees your staff from the time consuming tasks of managing and accessing electronic files.
Internet technologies can have just as great an impact on productivity inside your organization as they can on relationships with those outside the organization. Many organizations use portals, intranets and other web-enabled applications--such as Microsoft Office SharePoint 2007--to share and manage knowledge, streamline business processes, and enable performance--in part because of their familiarity to users. West Monroe Partners can help you create a knowledge management strategy that enables your business.
Contact us for more information about customer solutions. |
