Showing 1 - 10 results
of White Papers
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Reliable, repeatable, and relatable.
Capability:
Advanced Analytics
As companies commit to big data and data-driven decision making, the demand for predictive analytics has never been greater. While each day seems to bring another story of analytics success, it's important to keep some simple rules of thumb in mind to ensure that analytics solutions are both effective and adopted by your business users. Whether you’re using traditional regression techniques or the latest machine-learning algorithms, these rules are critical to creating an analytics-driven enterprise.
West Monroe Partners calls these rules of thumb the three “Rs” of predictive analytics: reliable, repeatable, and relatable.
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Regulatory challenges—and successful cost recovery strategies—in state public utility commission (PUC) proceedings
Industry:
Energy & Utilities
Demand Response (DR) has policy implications and impacts for both the wholesale and retail electricity markets. The potential role that DR can play to decrease peak prices and electricity price volatility is significant. The primary objective of this white paper is to provide electric utilities with an overview of the regulatory challenges—and successful cost recovery strategies—in state public utility commission (PUC) proceedings.
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Organizations are focusing more time on Business Process Management (BPM) as a way to meet new demands.
Capability:
Operations Excellence
Economic and technology influences are driving organizations to adapt and change. Organizations worldwide and across various industries are focusing more time and attention on Business Process Management (BPM) as a way to "transform" to meet new demands.
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What should utilities do about customers who reject (or “opt out” from) the installation of a smart meter?
Industry:
Energy & Utilities
Capability:
Integration & Custom Solutions
The last year has been quite significant for the advanced metering infra-structure (AMI) / smart grid market. This has left utilities with the question of what to do about customers who reject the installation of a smart meter and the impact this rejection may have on the calculated benefits for a utility's broader customer base.
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An effortless customer experience can result in increased customer satisfaction, loyalty, advocacy and greater customer lifetime value.
Authors:
Doug Armstrong, Kyle Hutchins, Dave Nash
Capability:
Customer Experience
This whitepaper is the first in a 3-part series on Customer Experience. This first paper deals with Customer Experience strategy and design, and how an effortless, data-enabled, insight-driven experience is a critical enabler for competitive differentiation. The second whitepaper will focus on how customer information and analytics (especially in the age of big and unstructured data and predictive, pre-emptive, and social media analytics) can provide deep customer insights to enable differentiation and personalization that also help firms better compete. The third whitepaper and last of the trilogy will deal with how new technologies, organizational design, and alignment of incentives are the final key ingredients to develop an integrated, digital, and multi-channel customer experience.
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Learn more about performance, usability, data access, security, and connectivity for mobile applications.
When developing mobile applications, there are a number of key challenges where architecture and design are fundamentally different from that of a typical enterprise application. Learn more about the five most important areas for consideration, which are detailed throughout this document, include: performance, usability, data access, security, and connectivity.
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PE firms must look at every possible avenue to streamline portfolio company operations and improve performance.
Capability:
Data Management & Governance
In a challenging economic environment, portfolio management has taken on greater importance. Private equity firms must look at every possible avenue in order to streamline portfolio company operations and improve performance. Business intelligence (BI) is a concept and system for analyzing collected data, with the purpose of providing a better view of an organization's operations - ultimately, to improve and enhance decision making. Business intelligence solutions can help private equity firms increase agility and performance.
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Wellness has emerged as a key differentiator for health plans, wellness providers and integrated delivery networks (IDN) in the corporate marketplace
To leverage comprehensive wellness as the key differentiator, health plans, wellness providers and IDNs must pursue a niche strategy by exploring a combination of seven key wellness strengths relevant to this marketplace.
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How data insight holds the key to better performance and competitive advantage.
Authors:
Joe DeCosmo, Dan Rosanova
Capability:
Advanced Analytics
When it comes to extracting value from the vast array of available data, there is almost no limit to the technology and real-time analytics capabilities that you could develop. The key is finding the solution you should use—one that provides the right balance between sophisticated technology and cost-effective business results.
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An overview of the evolution of demand side management and how five key DSM “pillars” must be introduced program planning.
Industry:
Energy & Utilities
Capability:
Customer Experience
Customer education and outreach are essential if electric utilities are to achieve their smart grid goals and produce a positive return on the substantial investments involved. Smart grid-enabled demand side management (DSM) programs will differ from traditional DSM programs because of the strong reliance on customer participation to meet program goals. This article provides an overview of the evolution of demand side management and how five key DSM "pillars" must be introduced into DSM program planning to maximize the chances for success.