Tomorrow’s insurance leaders will be defined by their ability to do three things particularly well. Acquire and maintain loyal customers. Run efficient operations. And produce timely, action-ready business insight that enables them to capitalize on opportunities.
With more than 20 years of deep industry experience, West Monroe Partners can offer far more than broad business and technology support for today’s operations. We offer the insight that can help you develop winning strategies for driving future growth and competitive advantage.
Forty percent of all insurance consumers will shop for insurance this year.
Are you doing everything possible to attract and retain customers in a marketplace characterized by declining loyalty? We can help you identify the best and most appropriate target markets. Define the ideal type and level of interaction with every customer…every time. And establish strategies for managing broker/agent relationships. With the right strategies and approaches, our clients often improve customer retention by 10 to 20 percent.
Insurance leaders can deliver new products and services to the market in less than six months.
Do you have adequate flexibility in your operations to keep pace with change? We can help you streamline processes, employ the most appropriate technology solutions, and create the agility needed to deliver new products to the market as fast as—or faster than—industry averages.
Tomorrow’s leaders can identify opportunities and capitalize on them before others do.
Does your organization have the insight necessary to do so? We can help you produce meaningful and useful analytics to manage costs and profitability. Forecast market trends and future results faster than competitors. Predict the impact of factors that drive behavior. And accomplish much more.
How can we help you make sure your organization is one of the leaders?
Insurance carriers are being forced to put the customer experience at the center of their business strategy.
In a fast-changing and increasingly competitive insurance marketplace, carriers are forced to put the customer experience at the center of their business strategy in order to improve customer retention and position themselves for success. So where do you start? A good first step is to assess where you stand today as an organization. Awareness of current status and implications will allow you to articulate a clear approach to improving your customers' experience.
Achieving customer centricity in an evolving industry
To compete effectively in the changing insurance environment, insurers need to make sure they are addressing customers' - and agents' - evolving needs and demands. Increasingly, technology, and particularly mobile technology, is driving those demands.