Energy & Utilities

Holistic business and technology solutions for the transforming energy and utilities industry.

  • West Monroe Partners to exhibit at CS Week 2015

    Industry: Energy & Utilities
    Capability: Customer Experience
    Date: April 27, 2015
    Visit West Monroe Partners at Booth #1029
  • Kevin McCarty discusses company growth with The Chicago Sun-Times

    Industry: Banking & Credit Unions, Private Equity, Insurance, Healthcare, Life Sciences, Energy & Utilities, Manufacturing & Distribution, Retail
    Capability: Mergers & Acquisitions, Customer Experience, Operations Excellence, Advanced Analytics, Performance Services
    Date: February 26, 2015
  • Ken Siegman discusses our west coast growth with the Los Angeles Business Journal

    Industry: Energy & Utilities, Banking & Credit Unions
    Capability: Mergers & Acquisitions
    Date: February 16, 2015
  • This newsletter addresses EPA’s proposed Clean Power Plan regulatory and compliance developments.

  • Industry: Energy & Utilities
    The client is a large, multiservice investor-owned utility that provides natural gas service and electric service to nearly 9 million customers. In addition to being expansive, the utility’s service territory includes extremes ranging from dense urban areas to remote mountainous regions.
  • A West Monroe Partners White Paper

    Industry: Energy & Utilities

    The need for increased spending paired with decreasing base water use, source of supply issues, and tighter regulations is proof that this industry is in significant disarray. Companies should be looking at process improvements and efficiency gains to lower operating costs and help offset the required spending on infrastructure replacement that is inevitable.

    As the use of smart infrastructure in the water industry continues to grow, municipal utilities, in particular, can and should apply the lessons learned (both positive and negative) from electric utility AMI deployments.

  • Industry: Energy & Utilities
    Date: January 28, 2015
    Time: 12:00 PM CST
  • For this issue of our newsletter, we’ve compiled a group of articles that address industry trends and exiting new innovations

  • As with any customer-facing organization, water utilities experience their share of customer dissatisfaction.

    Industry: Energy & Utilities
    Capability: Customer Experience

    As with any customer-facing organization, water utilities experience their share of customer dissatisfaction. In most cases, trained staff using established procedures can handle the normal volume of complaints. However, these coping mechanisms fail when the level of dissatisfaction spirals and grows louder—loud enough to produce serious political, media, and community consequences. Why are utilities surprised or caught unprepared for this type of resistance, and why do their "normal" customer service mechanisms fail?


    West Monroe Partners suggests that there are natural internal barriers in the utility leadership approach that can lead to these negative political, media, and community outcomes. Understanding these barriers and proactively moving to correct them allows utilities to provide greater customer service while simultaneously reducing operating expenses.

  • Industry: Energy & Utilities
    Date: December 9, 2014
    Time: 1:00 PM CST

    West Monroe's Dan Frein will offer his expertise on this UTC sponsored webinar discussing the issues driving the evolution of the carrier network, and the impact of this evolution to the utility.

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