Energy & Utilities

Holistic business and technology solutions for the transforming energy and utilities industry.

  • Visit West Monroe Partners at the largest U.S. event that covers the utility industry!

    Industry: Energy & Utilities
    Date: February 3, 2015
    Time: 8:00 AM PST
    Location: San Diego
  • Industry: Energy & Utilities
    Date: January 28, 2015
    Time: 12:00 PM CST
  • For this issue of our newsletter, we’ve compiled a group of articles that address industry trends and exiting new innovations

  • As with any customer-facing organization, water utilities experience their share of customer dissatisfaction.

    Industry: Energy & Utilities
    Capability: Customer Experience

    As with any customer-facing organization, water utilities experience their share of customer dissatisfaction. In most cases, trained staff using established procedures can handle the normal volume of complaints. However, these coping mechanisms fail when the level of dissatisfaction spirals and grows louder—loud enough to produce serious political, media, and community consequences. Why are utilities surprised or caught unprepared for this type of resistance, and why do their "normal" customer service mechanisms fail?

     

    West Monroe Partners suggests that there are natural internal barriers in the utility leadership approach that can lead to these negative political, media, and community outcomes. Understanding these barriers and proactively moving to correct them allows utilities to provide greater customer service while simultaneously reducing operating expenses.

  • Industry: Energy & Utilities
    Date: December 9, 2014
    Time: 1:00 PM CST

    West Monroe's Dan Frein will offer his expertise on this UTC sponsored webinar discussing the issues driving the evolution of the carrier network, and the impact of this evolution to the utility.

  • For this issue of our newsletter, we’ve compiled a group of articles that address industry trends and exiting new innovations

    This issue of “West News” highlights several new and exiting topics including the Clean Power Plan, our contribution to the new Illinois Institute of Technology's Center for Smart Grid Applications, Research & Technology, highlights from our presentation on customer service transformation with Kansas City Water Services, in addition to other industry hot topics.

  • Webinar discusses how to get in front of the policy issues that will be defined on state level.

    Industry: Energy & Utilities
    Date: September 24, 2014
    Time: 12:00 PM CST
    The EPA is proposing state-specific emissions goals for reducing carbon dioxide (CO2) emissions from the power sector. Register now for our webinar to get in front of the policy issues that will be defined on state level.
  • West Monroe Partners featured in GreentechGrid

    Industry: Energy & Utilities
    Capability: Operations Excellence
    Date: September 23, 2014
    Illinois set to test microgrids, smart streetlights and distributed solar.
  • Industry experience and distinctive capabilities prepare a municipal utility to enhance customer service while generating substantial efficiency improvements

    Industry: Energy & Utilities
    Capability: Customer Experience

    The client is a large municipal utility in the Southwest United States. It provides sustainable, affordable water and wastewater services to more than one million customers.

  • Implementing SolarWinds centralizes and enhances Midwest utility's capabilities for managing its newly built MPLS network environment

    Industry: Energy & Utilities

    The client in this case study is an investor-owned utility in the Midwest that supports more than 500,000 customers in 24 counties. It has a service territory of 6,000 square miles and more than 150 substations.

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