Business and technology solutions for the energy and utilities industry

Energy costs and usage will increase significantly over the next 25 years, requiring utilities to look at all sides of the supply equation and transform their operations to handle the added demand. Over the next decade alone, most electric utilities in the United States will deploy smart grid solutions, which can include advanced metering infrastructure (AMI), distribution automation, integrated volt VAR control, and substation automation.  This change will bring new advanced rate structures, enhanced customer information systems, and updated customer contact centers and websites.  Along with the unprecedented speed of smart grid technology upgrades, utilities will need to carefully monitor and pursue business and beahaviorial change for both employees and customers.   Change management and program management must be designed into any smart grid initiative from the very beginning.

A trusted partner to energy and utility companies.

West Monroe Partners understands the issues and trends affecting the industry—applying experience gained through years of working with respected industry leaders to improve operations and address their evolving environment and operations.

We promote smart grid development and efficient, productive operations.

• Create a Smart Grid Assessment Profile (S-GAP) and a road map to your smart grid future.
• Prepare your financial, project management, and smart grid metric reports for the various federal agencies by using West Monroe SMART^TM.
• Assess your telecom solution through a structured analysis using our smart grid Telecommunication Maturity Model.
• Create a program management office (PMO) to manage the deployment of your smart grid solutions and prepare your employees and customers for the changes that will impact them.
• Transform your center operations to support new rate options and the technology learning curve associated with smart grid solutions.
• Design and implement future-oriented IT and infrastructure integration solutions using service oriented architecture (SOA) to reduce integration efforts.
• Meet NERC CIP Cyber Security requirements while minimizing integration costs and maximizing flexibility.
• Evaluate and implement enterprise software and other key business applications. 
• Improve IT operations through effective resource management, service metrics, and service-level agreements. 
• Establish green IT strategies. 
• Assess the IT and operational aspects of a potential acquisition target. 
• Integrate IT operations and critical business processes following a merger or acquisition. 
• Enhance collaboration and content management through the use of portals and other tools. 
• Enhance business intelligence and reporting capabilities.