Meet Team Retail.

West Monroe Partners provides supply chain solutions for a variety of clients, including SYSCO, Wal-Mart, Stop & Shop Supermarkets, Metro, Hudson's Bay Company, Loblaws, Dollar General Molson, Shoppers Drug Mart, Radio Shack and Sobeys. These solutions include store diagnostics, store process management, business process re-engineering, design and implementation of engineered labor standards, logistic strategy development and deployment, operational turnarounds, e-commerce strategy, and union audits. The 21 members of Team Retail joined West Monroe Partners in 2006 through a merger with LxLi.

The players:

George: king of the engineered labor standards (ELS) jungle and founder of LxLi, which merged with West Monroe Partners in 2006. George is recognized around the world as an expert in the design and implementation of engineered labor standards. Years of experience: 25.

Claire: retail goddess and specialist in store logistics and retail process optimization. She also is an industry leader in the application of retail engineered labor standards. Years of experience: 20.

Yves: monsieur supply chain and specialist in operations and supply chain measurement, process improvements, and logistics network design. Years of experience: 20.

Craig: supply chain money man and specialist in operations and supply chain measurement, process improvements, and logistics network design. Years of experience: 20.

Shaun: the ELS MVP and specialist in the design and implementation of engineered labor standards for the food distribution industry. Years of experience: 20.

Darren: retail superman and specialist in retail process improvements, store labor optimization techniques and design, and implementation of custom measurement systems. Years of experience: 15.

Danielle: straight-up ELS princess and specialist in the design and implementation of engineered labor standards. Years of experience: 10.

Dave: DC warrior and specialist in the design and implementation of engineered labor standards. Years of experience: 20.

Chris: the operations giant and specialist in the design and implementation of engineered labor standards. Years of experience: 20.

Frank: the warehouse daddy-o and specialist in the design and implementation of engineered labor standards. Years of experience: 20.

Ken: the retail racer and specialist in store logistics and retail process optimization. Years of experience: 20.

Martin: DC/retail quarterback and specialist in supply chain process improvements and network design. Years of experience: 8.

Annlou: retail senorita, social captain, specialist in store logistics, retail process optimization and retail engineered labor standards. Years of experience: 8.

Nooreen: super MOSTer (MOST expert), chief motivator, and specialist in the design of engineered labor standards, store logistics, and retail process optimization. Years of experience: 5.

Derick: DC/retail pounder and specialist in the design of engineered labor standards, store logistics, and retail process optimization. Years of experience: 5.

Paul: retail midfielder and specialist in the design of engineered labor standards, store logistics, and retail process optimization. Years of experience: 5.

Marcus: flex DLS king and specialist in retail process optimization. Years of experience: 5.

Nick: the retail digger and specialist in the design and implementation of engineered labor standards and retail processes. Years of experience: 5.

Savi: retail miss congeniality and specialist in store logistics and retail process optimization. Years of experience: 5.

Ragy: the retail pharaoh and specialist in store logistics, retail process optimization, and manufacturing operations. Years of experience: 5.

Kora: DC frontliner and specialist in the design of engineered labor standards. Years of experience: 4.

Our biggest strength:

Our strengths include our ability to adapt to clients' needs; our hands-on approach; and our great people, analytical, and communication skills. 

The one thing that contributes most to our success:

Every member of our team brings different skills to the table. It is the combination of these skills and strong teamwork that makes us successful.

What we learned from working together:

We have learned to leverage the experience and skill sets of every team member.

Our experience will change the way we approach our next assignment:

Every time we work in teams to address a different client challenge, we learn more about each others' work habits. In addition, we've learned that communicating to the entire team before acting leads to more consistency in our work, and it enables our team to move forward more efficiently.

Our biggest challenge:

Our biggest challenge has always been making sure that we have the data necessary to design and develop solutions.

The most fun we have:

It has been fun, and rewarding, traveling and getting to know the members of our team at a personal level, and meeting new client personnel.

The most rewarding part of working with this team is:

It is always rewarding to know that we meet our deadlines, and to communicate the expected results to our clients and know that they are satisfied with our work.

If we had to do one thing differently:

As our company gets bigger and our people have a chance to move out of their areas of expertise and venture into new areas of business, it is vital to have everyone cross-trained properly and to ensure that everyone has a very clear view of project goals.

The best team quotes:

"Drop the Hammer"
(Doing whatever it takes to deliver a great end product, getting the job done now!)