Labor represents one of the highest expenses for most companies.

By applying the rules and tools of efficiency to labor management, it is possible to reduce fulfillment costs and increase throughput and customer service.

• Are you seeking to reduce labor hours and increase customer-service ratings?
• Are you able to accurately forecast customer service demand at the store or distribution center level?
• Do you cross-train and share staff between departments?
• Are you looking for opportunities to improve productivity, achieve higher customer-service levels, and/or lower labor costs?
• Have you created centralized labor-scheduling systems?

West Monroe Partners can help you establish processes and systems for ensuring the right amount of labor, in the right place, for the right length of time—in a way that enables you to manage costs without sacrificing service or customer experience.

Software selection and implementation
There are many packaged solutions that support labor scheduling. How do you know which is the right one for your environment?

Through experience with numerous labor management system implementation projects, West Monroe Partners has developed a unique approach to software selection and implementation that helps clients achieve optimal results by balancing gains attained through process improvement, reductions in required labor effort, and system sophistication.

Through the selection process, we can help you:

• Develop a clear vision of your future business, which the system must support
• Incorporate evolving industry standards into your decision
• Avoid immature technologies
• Integrate the solution with existing systems
• Plan for the skills and process changes associated with the new system
• Minimize the risks of business disruption
• Build a business case to support your choice
  

Managing labor. It's about costs.
Properly designed labor management systems reduce labor costs, improve customer service levels and, most importantly, help you maintain and enhance sales and service levels.