Over the years, most organizations have invested heavily in systems and technologies to help them manage communication and information delivery.

But, as these data-intensive solutions play a larger and larger role in managing customer interaction, customers and employees often struggle to find the information they need.

• Can your customers and prospects easily find the information they need to make decisions?
• Can you measure the time and effort spent maintaining content for your Internet, extranet, or intranet sites?
• Are you overwhelmed with the technology options for organizing, managing, and sharing information across audiences?
• Does your organization have a license for portal and/or content management software but is not taking advantage of all of the capabilities?

West Monroe Partners understands the importance of getting the right information to the right people at the right time.

Virtually every organization can use Internet-based technologies to improve performance, whether that means using a portal to manage transactions, a content management application to organize and deliver content, or an Internet site to respond to cross-sell services.

If you want to enhance customer experience, West Monroe Partners can help you align and transform the diverse systems that deliver information to your key constituents—in a manner that is both effective and cost efficient. We can help transform and optimize the way that you use knowledge management tools to enhance communicatioon and collaboration.

We can help you use portals, extranets, and other knowledge management tools to improve communication and collaboration—and ultimately customer experience.

• ECM strategy and assessment
• Intranet, extranet and portal design and implementation
• Knowledge and document management
• SharePoint implementation and custom development
• Governance Assessment and Strategy
• Enterprise Search