Workforce Optimization

We start by defining your objectives and understanding your business goals. Then, we observe your people and processes at work in your environment and look at your data and technology. From there, we blend the science of engineering and the art of people into a new workforce operating model that maximizes productivity and, more importantly, is sustainable. Specifically, our consultants are experts in:

  • Implementing engineered labor standards that maximize efficiency and employee safety and satisfaction
  • Matching the right talent with the right processes and tools – and training them appropriately – to deliver on growing expectations from your customers
  • Reducing labor costs to free up capital for strategic investments
  • Improving quality, delivery, speed to market and customer satisfaction

The result: you achieve 100-percent productivity from 100-percent of your workforce. On average, our clients achieve 25% improvements in productivity – year after year – after working with West Monroe. Can your organization compete with that? If not, it may be time to take a closer look at your workforce and whether it’s working for you.

Enterprise Resource Planning

We help growing and transforming enterprises achieve their business goals through efficient and informed application of ERP technology.

Our ERP team helps you establish the right enterprise applications and environment for your business needs and goals. With proven approaches rooted in our substantial merger and acquisition experience and extensive knowledge of the ERP landscape gained through dozens of software selection and implementation projects, we understand the ERP best practices that allow you to make informed business decisions and reduce software and implementation costs.

We approach ERP (or any software) solutions by starting with your business requirements and goals. We work with your various stakeholders to:

  • Assess effectiveness of your current applications portfolio against your business requirements
  • Design a practical applications strategy and road map based on your business goals and needs
  • Select the best and most cost-effective solution(s) for your business, using a structured, vendor-independent approach
  • Implement the solution, based on a realistic plan and established capabilities for managing and resolving the risks and issues of these complex projects
  • Optimize your current operating environment through the lenses of people, process, and technology

Right for your business
The right ERP environment produces a host of business benefits—from better company-wide operating and performance data to greater collaboration among business functions to lower IT support costs. Getting to that “right” environment can be complex and costly. We help you navigate that complexity— confidently, collaboratively, and cost-effectively.

Organizational Change Management

Many organizations launch initiatives that fail to meet desired objectives. Why? Because leaders are not engaged, individuals feel ignored, morale is low, confusion is high and competing priorities detract focus from the project at hand.

Change management can help your organization adapt and thrive
As businesses continue to evolve, it is important to follow best practices to communicate and build engagement around a change initiative:

  • Build the need for change. Communicate why a change is important – include business, customer and cultural benefits.
  • Measure and communicate progress. Share and celebrate “quick wins” and key milestones to help build momentum and confidence that the change is achievable.
  • Ensure visible and consistent leadership engagement. Active sponsorship shows commitment to the change and keeps focus on key activities and overall engagement.
  • Form a change network. Formalize a role for change agents that helps build an understanding of specific impacts and creates two-way communications between a project team and each stakeholder group.
  • Establish support for continuous improvement. Understand that change management efforts need to continue past implementation to help ongoing learning and integration.

Avoid resistance by guiding employees through the key phases of change
Adoption of change is critical to the success of any initiative. Increase success by following these key phases:

  • Awareness – inform stakeholders about the vision, goals, opportunities and benefits of the new initiative
  • Consideration – provide the information necessary for stakeholders to prepare themselves for and align with upcoming changes
  • Understanding – clarify desired changes and outcomes, as well as new expectations and role impacts
  • Acceptance – prepare stakeholders through role-based communications and training, organizational alignment and drive accountability
  • Commitment – integrate and sustain changes through continued focus on value realization and ongoing improvement

Why West Monroe?
Change management is an integral part of any widespread business change - whether that change is due to a merger, system implementation, regulatory changes, restructuring or shift in business strategy. Our experienced change management team will work with you to ensure you meet your desired objectives and we partner with and engage your team so that changes are sustainable over the long-term.

Supply Chain Management
Virtually every organization shares the basic business goals of achieving aggressive revenue growth goals, maintaining the highest standards of quality and service, and meeting profitability expectations, but in today’s environment, many find that achieving them all can be a real balancing act. Unless closely coordinated, the steps taken to pursue them can put pressure on supply chains and create waste – by some estimates, as much as $300 billion per year worldwide.

Not surprisingly, executives are scrutinizing supply chains more closely than ever as they look for ways to improve competitiveness and performance. Among other things, a well-designed and efficiently running supply chain can: 

  • Utilize advanced analytics to empower strategic decisions
  • Increase ability to match supply and demand
  • Align procurement and inventory tightly with demand
  • Optimize production and delivery functions by ensuring product visibility at all times
  • Improve relationships with customers and suppliers through increased collaboration
  • Optimize inventory level and warehousing costs
  • Improve shipment accuracy and minimize the impact of returns
Are you making the most of your opportunities?
Human Capital Management
Human resources organizations have made significant strides in reducing costs and improving operating effectiveness—yet they can do more to enable enterprise strategy, performance and growth goals. Consider:
  • Are your HR strategic initiatives well aligned with business strategy?
  • Does your HR function need to reduce costs, work more effectively, or scale operations in response to enterprise growth?
  • Are you attracting the most valuable talent and keeping it?
  • What else could your HR organization do to enable business objectives?
We understand your operations and your industry

If you want to increase business value by optimizing talent acquisition, deployment, and retention, West Monroe Partners can help. Our team offers a unique blend of Human Capital Management capabilities in:

  • HR administration and talent management
  • Technology and process optimization
  • Strategy, planning, and implementation
  • Change management

Moreover, we pair these skills with deep industry experience and knowledge of industry-specific talent trends and business requirements to help you establish human capital management strategies and capabilities tailored to your business.

Broad capabilities to support you
We help you define the right practices for your business, both today and in the future. Then, we work side-by-side with your teams to deliver these best practices and transform your operations.



Attention to sustainability today can ensure that you have a viable, value-producing activity tomorrow.

Think smartly, benefit broadly
In simple terms, sustainability is about doing what you do—at work, school, home, or play—with consideration for fellow humans and our ecosystem—both locally and globally.

Adopting sustainability principles and practices—that is, meeting the needs of the present without compromising the ability of future generations to meet their needs—makes financial sense for organizations of all sizes and types. It can be a powerful differentiator in the marketplace, with your workforce, and in your community. And by positively impacting the “triple bottom line,” it could make your business more “sustainable” in the future. But where to start?

Create business and societal value
We can help you create business and societal value by creating and implementing effective sustainability strategies:

  • Sustainability value framework – Identifying investor valuation of your organization’s sustainability practices and projecting the value of further investments
  • Sustainability strategy and programs – Tailoring business practices and procedures to conform with your sustainability strategy
  • Environmental and energy management systems – Assessing, selecting, and implementing the right environmental management systems and business intelligence solutions
  • Smart grid and smart energy – Helping businesses, developers, and municipalities tap new economic value streams through innovative energy and pollution management programs
  • Project management – Keeping your sustainability initiative(s) on budget, on scope, and on schedule
  • Supply chain – Reducing your supply chain’s carbon footprint and reducing your total cost of delivery
  • Natural capital asset management – Maximizing your positive impacts on natural capital (natural resources) and monetizing these natural capital assets to expand your market value

Start today
Implementing simple operational changes can make a tangible impact—and those changes don’t have to be overwhelming. We can help you create a vision and a roadmap that benefits your business and the world—today and in the future. What are you waiting for?

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