As part of its billion-dollar investment in Smart Grid, Con Edison wanted to implement Advanced Metering Infrastructure. To engage customers and secure regulatory approval, they were required to develop a detailed plan to build awareness, keep customers informed about the program and its progress and engage customers to participate in the program. Con Edison partnered with West Monroe to gather input from 26 third parties including customers and internal Con Edison staff to create a plan to maximize customer engagement with AMI.
We knew from the beginning we had a huge challenge ahead of us…but we also had an opportunity to develop a great plan that set the foundation for our future, and sent a clear message to our regulators that we were ready for AMI from the customer end. With [West Monroe’s] help, we met that challenge and more.
Consolidated Edison General Manager
Customers can make more informed decisions about how to reduce their energy use and bill leading to a more sustainable lifestyle.
Replaced outdated meters with AMI across its service area, and developed programs to help customers control their energy use and reduce bills and demand on its energy infrastructure.
Customers with AMI meters can view their energy usage at any time of day and from any device with Internet access.