To maintain its growth trajectory, BridgeHealth needed to transform its legacy technology platform and key business processes. West Monroe Partners helped BridgeHealth transform its organization—establishing Salesforce, analytics, reporting, and contact center capabilities essential to further change. These new capabilities have improved efficiency and insight to deliver better member experiences and enable high-quality care at a better value.
Improved efficiencies and reporting by reconfiguring contact center technology in under three weeks.
Implemented Salesforce to access customer data faster and create customized team views in a clearer, more organized way.
Established a cloud-based analytics solution that allows the company to aggregate files and conduct timely claims and eligibility analyses.