John Vance is a senior manager in West Monroe Partners’ customer experience practice, based in New York City. He has more than 25 years of experience applying information systems implementation expertise to address business needs, including 20 years of implementing business and customer transformation initiatives across multiple industries and involving multiple enabling technologies.
John Vance is an experienced PRINCE 2 certified program, project, and change manager whose deep experience is built upon a well-rounded career in information technology and management consulting. He has worked with a variety of organizations to design and implement successful technology-enabled business transformation solutions related to customer relationship management and marketing, business process improvement and redesign, ERP strategy and implementation, technology and shared services planning, e-commerce platform development, and many other disciplines.
A native of the United Kingdom, he has worked in both Europe and the United States and completed projects across those areas as well as Asia. John’s experience spans a number of sectors, including the banking, insurance, retail, consumer products, energy, transportation, and automotive industries.
John joined West Monroe Partners from BearingPoint UK, where he was the leader of the Technology Consulting team and a member of the UK Leadership Team. His responsibilities included setting service line direction and working with BearingPoint’s industry teams and Management Consulting leadership to ensure that the team had the correct skills and resources to meet demand. He also directed an array of client projects and particularly those related to customer management and developed new service offerings, including human capital management capabilities. He previously led BearingPoint UK’s Enterprise Solutions practice.
Before joining BearingPoint UK, John held a variety of executive client service roles with Cambridge Technology Partners USA, Ernst & Young, Deloitte & Touche Consulting Group, Mobil Oil Corporation (UK), and others.
John participated in BearingPoint’s Executive Program with the Yale School of Management. He has authored papers on a variety of subjects including the role of technology in transforming payments and the evolving use of social media in the customer purchase lifecycle.