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Jake Sollberger

Jake Sollberger

Chicago

Jake Sollberger is a Manager in West Monroe Partners’ Performance Service practice, where he specializes in Change Management, Demand Management, and Operations Management. He has more than 8 years of experience as a managed services, technology/business consulting, and management of IT teams ranging up to 75+ analysts, engineers, and architects.

Highlights

Jake’s unique blend of skills and experience within Lean processing and process improvement, service and solution development, program management, and managed services across multiple industries and market demographics allows him to look at the ever change business drivers with a different perspective. He is able to provide solutions where others may only see barriers or challenges.

Jake is currently responsible for multiple roles within the WMP Performance Service team. His responsibilities within leading Change Management entails full service lifecycle management of Change Management as a service (including: design, operations, and continual improvement). He also consults with clients to align existing change processes and develop/mature client specific standards. Within this role Jake advocates for the environmental health, security, and adoption of changes within WMP and client environments. In addition, Jake leads the team in Demand Management, where he ensures accurate resource forecasting to align project and operational staffing needs with workforce utilization. In this role, he ensure the team staffing levels and availability allow quicker turnaround of resourcing new projects and initiatives to dynamically adjust with the ever changing business needs.

Prior to joining West Monroe Partners in 2014, Jake simultaneously managed multiple global Service Desks and Network Operations Centers (NOC) providing technical support to organizations ranging from the small-to-medium (SMB) market to Fortune 100, international enterprise organizations with greater than 50K business users. Jake has also previously held positions as a project manager, enterprise account & channel manager, and service delivery & program manager. Within these roles Jake implemented new services ranging from monitoring and management, infrastructure refresh, disaster recovery, ITSM tool implementation, etc.
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