Craig Coffaro

Craig Coffaro


Craig Coffaro is a senior manager in West Monroe Partners’ Operations Excellence practice, based in Chicago. He has 14 years of experience implementing technology-enabled business solutions for organizations across an array of industries.


Craig Coffaro is a skilled leader who blends deep technology skills with broad business consulting experience to help organizations achieve their strategic goals. He has a strong track record for performance and results in IT strategy and architecture, organizational planning, software selection, process improvement, data migration/integration, and project management. He has managed multiple software selection and implementation programs utilizing a variety of solutions, including a custom warehouse management system (WMS)/supply chain solution for the largest US grocery chain, as well as Oracle, Manhattan Associates,, and NetSuite solutions among others.

Over the course of his career, Craig has worked with organizations in many industries, including distribution, grocery, professional services, marketing, retail, wholesale, healthcare, not-for-profit, and energy and utilities. He excels in guiding clients through complex business challenges, such as selecting and implementing new ERP software for a retail organization formed through a double carve-out and merger.

Craig joined West Monroe Partners from Baker Tilly in Chicago, where he was a manager responsible for implementation-related project management. He managed multiple implementations, as well as a global NetSuite implementation. He also managed multiple business intelligence projects and a large enterprise process mapping/optimization project for a major utility.

Craig earned a Bachelor of Science in Business Administration (BSBA) degree in Management of Information Systems from Xavier University. He is a Certified Administrator and Certified Consultant.